0439 821 300

Feedback & Complaints

Your feedback helps us improve. We take all concerns seriously and are committed to resolving issues fairly and promptly.

We Welcome Your Feedback

At Kora Reach, we believe that feedback — both positive and constructive — is essential to providing high-quality support. Whether you are a participant, family member, or support coordinator, we want to hear from you.

Our Complaints Process

  1. Lodge your complaint — Contact us by phone or email. You can also ask a friend, family member, or advocate to lodge it on your behalf.
  2. Acknowledgement — We will acknowledge your complaint within 2 business days and assign a staff member to review it.
  3. Investigation — We will investigate the issue and may contact you for further details.
  4. Resolution — We aim to resolve all complaints within 21 business days. We will inform you of the outcome and any changes we are making.

Not Satisfied With Our Response?

If you are not satisfied with how we have handled your complaint, you can contact the NDIS Quality and Safeguards Commission:

  • Phone: 1800 035 544 (free call)
  • Website: ndiscommission.gov.au